find the latest legal job
Corporate Counsel and Company Secretary
Category: Generalists - In House | Location: Newcastle, Maitland & Hunter NSW
· Highly-respected, innovative and entrepreneurial Not-for-Profit · Competency based Board
View details
Chief Counsel and Company Secretary
Category: Generalists - In House | Location: Newcastle, Maitland & Hunter NSW
· Dynamic, high growth organisation · ASX listed market leader
View details
In-house Projects Lawyer | Renewables / Solar | 2-5 Years PQE
Category: Generalists - In House | Location: All Australia
· Help design the future · NASDAQ Listed
View details
Insurance Lawyer (3-5 PAE)
Category: Insurance and Superannuation Law | Location: Brisbane CBD & Inner Suburbs Brisbane QLD
· Dynamic organisation ·
View details
Real Estate & Projects Lawyer (6+ years PAE)
Category: Property Law | Location: Sydney CBD, Inner West & Eastern Suburbs Sydney NSW
· Top tier firm with offices nationally · High profile clients
View details
Domestic violence legal helpline gets $200,000 upgrade

Domestic violence legal helpline gets $200,000 upgrade


Women’s Legal Service Queensland (WLSQ) is expanding its legal helpline to cater for a 40 per cent rise in demand.

Drawing on government funding and private donations, the staff working on the state-wide helpline will be doubled and call volume data will be monitored to increase efficiency.

WLSQ provides free legal help to Queensland women and their children who experience domestic violence and complex family law matters. 

In an evaluation conducted this year, WLSQ found that 95 per cent of calls made to the helpline went unanswered.

“Currently we are only able to help about one in 10 women who seek help through the various programs of the service including our helpline,” said Natalie Davidson, who organises fundraising at WLSQ.

In response, WLSQ has developed a new helpline, which will start in January 2016 with expanded operating hours from 9am to 3pm, Monday to Friday. “That's when the data suggests the majority of women are contacting our service for help,” said Ms Davidson.

When women call the helpline, they will reach two staff members who have been skilled up to make initial assessments. Clients can then be referred to one of WLSQ’s 140 volunteer family lawyers who can offer advice.

“We estimate that we will be able to answer 700 per cent more calls from women [with the new helpline],” said Ms Davidson. “It will be thousands of women who will actually receive help from Women’s Legal Service, which is very exciting.”

In addition, new technology around the helpline will provide daily data around who has called, the number of missed calls, where people are calling from and the peak demand times.

“So we can really have a better understanding about the unmet need and adjustments that can be made,” explained Ms Davidson.

The helpline will cost $200,000 each year and will be funded by government grants and community fundraisers.

This week WLSQ raised $85,000 through its annual White Ribbon Day fundraiser breakfast at the Supreme Court (pictured). “[This] means we can definitely start the helpline next year,” said Ms Davidson.

The sold-out event was attended by a group of around 450 judges, barristers, top-tier law firms and members of parliament and academics.

“We literally clear out the foyer of level three of the Supreme Court, we transform it into a beautiful events space,” said Ms Davidson. “The event actually sells out two days after the ticket goes on sale.”


Like this story? Read more:

QLS condemns actions of disgraced lawyer as ‘stain on the profession’

NSW proposes big justice reforms to target risk of reoffending

The legal budget breakdown 2017

Domestic violence legal helpline gets $200,000 upgrade
lawyersweekly logo
Promoted content
Recommended by Spike Native Network
more from lawyers weekly
Scales of Justice, Victorian County Court, retiring judges
Aug 21 2017
Replacements named for retired Vic judges
Two new judicial officers have been appointed in the Victorian County Court, following the retire...
Aug 21 2017
LCA applauds proposed Modern Slavery Act
The Law Council of Australia has welcomed new recommendations for the development of a Modern Slaver...
Aug 21 2017
Top-tier offers targeted mentoring for Indigenous law students
Students at Macquarie University will be the first to benefit from a new Indigenous mentoring progra...
Allens managing partner Richard Spurio, image courtesy Allens' website
Jun 21 2017
Promo season at Allens
A group of lawyers at Allens have received promotions across its PNG and Australian offices. ...
May 11 2017
Partner exits for in-house role
A Victorian lawyer has left the partnership of a national firm to start a new gig with state governm...
Esteban Gomez
May 11 2017
National firm recruits ‘major asset’
A national law firm has announced it has appointed a new corporate partner who brings over 15 years'...
Nicole Rich
May 16 2017
Access to justice for young transgender Australians
Reform is looming for the process that young transgender Australians and their families must current...
Geoff Roberson
May 11 2017
The lighter side of the law: when law and comedy collide
On the face of it, there doesn’t seem to be much that is amusing about the law, writes Geoff Rober...
May 10 2017
Advocate’s immunity – without fear or without favour but not both
On 29 March 2017, the High Court handed down its decision in David Kendirjian v Eugene Lepore & ...