find the latest legal job
Senior Associate - Litigation & Dispute Resolution
Category: Litigation and Dispute Resolution | Location: Melbourne CBD & Inner Suburbs Melbourne VIC
· Come work for a firm ranked in Lawyers Weekly Top 25 Attraction Firms
View details
Associate - Workplace Relations & Safety
Category: Industrial Relations and Employment Law | Location: Brisbane CBD & Inner Suburbs Brisbane QLD
· Employer of choice · Strong team culture
View details
Freelance Lawyers
Category: Banking and Finance Law | Location: All Perth WA
· Freelance opportunities through Vario from Pinsent Masons
View details
Freelance Lawyers
Category: Other | Location: All Adelaide SA
· • Qualified lawyer with a strong academic background
View details
Freelance Lawyers
Category: Other | Location: All Melbourne VIC
· • Qualified lawyer with a strong academic background
View details
Unpacking the innovation buzz to offer bespoke client solutions

Unpacking the innovation buzz to offer bespoke client solutions

Australian law firms are increasingly helping clients get a handle on the pace of change their businesses face, and are transforming the legal industry’s innovation agenda in the process.

‘Innovation’ is a loaded word for law firms. For the profession, it represents the discomfort of change, necessary as it may be. For BigLaw, it is an essential ingredient for business strategy.

Many firms have approached innovation in earnest this year, attempting to unpack the buzzword in a dynamic regulatory and technological climate. While firms are approaching innovation differently, the common aim is to harness innovation in a way that will both benefit clients and upgrade business processes.

Speaking to Lawyers Weekly, Allens partner Emma Warren (pictured) said clients have been noticeably overwhelmed by the pace of change. In response, the firm is aiming to provide collaborative services or, as Ms Warren put it, to “co-create solutions”.

“Innovation is very much a word that’s bandied around at the moment but for us, innovation is about talking to our clients and creating bespoke solutions in the way we deliver services to them,” Ms Warren said.

“I think the days of being a reactive problem-solver for the direct problem that comes through the door are over for lawyers,” she said.

Recent efforts by Allens to understand the diverse needs of its client base have shown that legal services lend themselves well to being part of what the firm calls “bespoke business solutions”. Allens has tailored its services from a number of entry points, from the types of products on offer to pricing and staffing options, as well as the opportunity to collaborate in a more client-involved, solution-finding process.

“Clients are calling out for lawyers to be collaborative problem-solvers. They want lawyers to work together with them to come up with solutions that reflect their challenges as a business, and not just address a legal issue in isolation,” Ms Warren said.

While clients are under pressure to deal with changes that are occurring at a faster pace than ever, Ms Warren observed that Australia’s legal market is responding actively. At Allens, a strategic emphasis has been placed on evoking the “voice” of the client to inform the future direction of the firm.

In October the firm launched a new end-to-end data governance practice to operate across its offices in Sydney, Melbourne, Brisbane and Perth.

“We listen to what clients say and we bring that voice of the client into formulating our policies and our strategies across clients, team, community, people and innovation,” Ms Warren said.

“The pace of change is something which we are seeing is a challenge for our clients in terms of their businesses needing to be adaptive and embrace technology, but also the regulatory environment needs to keep pace with that change as well,” she said.

Like this story? Read more:

QLS condemns actions of disgraced lawyer as ‘stain on the profession’

NSW proposes big justice reforms to target risk of reoffending

The legal budget breakdown 2017

Unpacking the innovation buzz to offer bespoke client solutions
lawyersweekly logo
Promoted content
Recommended by Spike Native Network
more from lawyers weekly
Quentin Bryce
Oct 18 2017
DV has worsened in a generation: Quentin Bryce
Former governor-general of Australia Dame Quentin Bryce AD CVO has spoken of her deep distress about...
Oct 18 2017
Academics entertain the idea of law without lawyers
Researchers from Queensland will explore some of the most disruptive trends tipped to transform the ...
Please, Continue (Hamlet), Melbourne Festival
Oct 16 2017
Hamlet suffers slings and arrows of top Victorian barristers
Victorian judges and barristers have performed the unique play Please, Continue (Hamlet) at the Melb...
Allens managing partner Richard Spurio, image courtesy Allens' website
Jun 21 2017
Promo season at Allens
A group of lawyers at Allens have received promotions across its PNG and Australian offices. ...
May 11 2017
Partner exits for in-house role
A Victorian lawyer has left the partnership of a national firm to start a new gig with state governm...
Esteban Gomez
May 11 2017
National firm recruits ‘major asset’
A national law firm has announced it has appointed a new corporate partner who brings over 15 years'...
Nicole Rich
May 16 2017
Access to justice for young transgender Australians
Reform is looming for the process that young transgender Australians and their families must current...
Geoff Roberson
May 11 2017
The lighter side of the law: when law and comedy collide
On the face of it, there doesn’t seem to be much that is amusing about the law, writes Geoff Rober...
May 10 2017
Advocate’s immunity – without fear or without favour but not both
On 29 March 2017, the High Court handed down its decision in David Kendirjian v Eugene Lepore & ...