Calls dropping out, reception issues and poor data performance have resulted so far in nearly 20,000 Vodafone customers registering their interest for the class action to be launched by Piper Alderman.
"The nature of the claim is essentially that Vodafone's service isn't providing the services that you would expect," explained lead partner Sasha Ivantsoff.
Through the class action, Piper Alderman hopes to recover the losses suffered by Vodafone's customers over the last three years if they were misled when signing contracts or if Vodafone did not live up to its end of the bargain.
The basis of the action, according to Ivantsoff, involves misleading and deceptive conduct issues, breach of contract issues, and potentially breach of privacy issues after reports were made that Vodafone breached the privacy of 4000 of its customers.
"We're going to look at [the privacy breaches]. We got a number of calls and inquiries as to whether it's something that we'd look at. So we'll look at it and if there's any merit and substance to it we'll include that if appropriate," Ivantsoff said.
It is expected to be some time before the class action is filed in court and Ivantsoff said with 19,700 already registered to the action, the timeframe for registration is not closing any time soon.
"It will take some time...We're going to be sending out a questionnaire shortly to those people that have registered with us. We'll ask them what their issues have been and what losses they have suffered and analyse that data and proceed from there."