find the latest legal job
Senior Associate - Competition, Policy & Regulatory
Category: Other | Location: Sydney CBD, Inner West & Eastern Suburbs Sydney NSW
· Work with a well regarded Partner · Sydney CBD
View details
Commercial Litigation Senior Associate
Category: Litigation and Dispute Resolution | Location: Sydney CBD, Inner West & Eastern Suburbs Sydney NSW
· Lawyers Weekly Australia Partner of the Year 2016, Insolvency
View details
MULTIPLEX Regional Legal Counsel (Vic) | 7 to 10 years + PQE
Category: Generalists - In House | Location: Melbourne CBD & Inner Suburbs Melbourne VIC
· Career defining in-house role · Tier One international contractor
View details
Junior Lawyer - Personal Injury Law
Category: Personal Injury Law | Location: Parramatta & Western Suburbs Sydney NSW
· Highly specialized practice · Challenging role with great opportunities
View details
IR Advisor/Member Advocate
Category: Industrial Relations and Employment Law | Location: St Leonards NSW 2065
· Permanent (0.8-1.0 FTE) role in a developing team
View details
Qantas must do more for aggrieved customers: ACCC

Qantas must do more for aggrieved customers: ACCC

The Australian Competition and Consumer Commission (ACCC) has told Qantas that it expects the airline to go further in responding to consumers affected by the recent industrial action. Following…

The Australian Competition and Consumer Commission (ACCC) has told Qantas that it expects the airline to go further in responding to consumers affected by the recent industrial action.

Following the large-scale industrial dispute which came to a head last Sunday, the ACCC contacted Qantas asking a number of questions as to how it intends to treat passengers affected by the controversial decision to ground its domestic and international services.

Qantas has so far offered consumers refunds, the opportunity to rebook flights, and compensation for expenses incurred by certain travellers for flights until midnight Wednesday 2 November. The airline has also indicated it will deal with all claims made outside the offer on a case-by-case basis.

But according to the ACCC, these measures do not go far enough.

"These circumstances are extraordinary and there have been a huge number of passengers significantly affected" said ACCC chairman Rod Sims. "It is squarely in the airline's camp to make good. If you have incurred additional expenses as a result of the grounding the ACCC is of the view that Qantas should compensate you for all your reasonable losses."

The ACCC has asked Qantas for a report on claims made and redress provided in the next month and will continue to look into the circumstances surrounding the offering of tickets and acceptance of payments following the decision to ground the fleet.

According to The Sydney Morning Herald, online bookings were stopped at 8:30pm [AEDT] on Saturday - more than three hours after the airline's fleet was grounded when Qantas realised its website had not been taken down.

At a Senate hearing today (4 November), Qantas CEO Alan Joyce admitted that taking bookings from customers after the fleet was grounded was a "mistake" and said Qantas would compensate customers "above and beyond" that recommended by the ACCC.

Like this story? Read more:

QLS condemns actions of disgraced lawyer as ‘stain on the profession’

NSW proposes big justice reforms to target risk of reoffending

The legal budget breakdown 2017

Qantas must do more for aggrieved customers: ACCC
lawyersweekly logo
Promoted content
Recommended by Spike Native Network
more from lawyers weekly
Scales
07:05
Transgender teens should not need legal approval for hormone treatment, court hears
A transgender 17-year-old known as Kelvin has appealed in the Family Court against the requirement o...
Appointed, Victorian Legal Services Commissioner
07:00
NFP CEO appointed Victorian Legal Services Commissioner
The CEO of a Victorian not-for profit pro bono legal services provider has been named as the state...
Human body, illegal organ trafficking, ALHR
Sep 22 2017
Australia poised to combat illegal organ harvesting: ALHR
The Australian Lawyers for Human Rights are calling for changes to the law so that organ trafficking...
APPOINTMENTS
Allens managing partner Richard Spurio, image courtesy Allens' website
Jun 21 2017
Promo season at Allens
A group of lawyers at Allens have received promotions across its PNG and Australian offices. ...
May 11 2017
Partner exits for in-house role
A Victorian lawyer has left the partnership of a national firm to start a new gig with state governm...
Esteban Gomez
May 11 2017
National firm recruits ‘major asset’
A national law firm has announced it has appointed a new corporate partner who brings over 15 years'...
opinion
Nicole Rich
May 16 2017
Access to justice for young transgender Australians
Reform is looming for the process that young transgender Australians and their families must current...
Geoff Roberson
May 11 2017
The lighter side of the law: when law and comedy collide
On the face of it, there doesn’t seem to be much that is amusing about the law, writes Geoff Rober...
Help
May 10 2017
Advocate’s immunity – without fear or without favour but not both
On 29 March 2017, the High Court handed down its decision in David Kendirjian v Eugene Lepore & ...