find the latest legal job
Corporate Counsel and Company Secretary
Category: Generalists - In House | Location: Newcastle, Maitland & Hunter NSW
· Highly-respected, innovative and entrepreneurial Not-for-Profit · Competency based Board
View details
Chief Counsel and Company Secretary
Category: Generalists - In House | Location: Newcastle, Maitland & Hunter NSW
· Dynamic, high growth organisation · ASX listed market leader
View details
In-house Projects Lawyer | Renewables / Solar | 2-5 Years PQE
Category: Generalists - In House | Location: All Australia
· Help design the future · NASDAQ Listed
View details
Insurance Lawyer (3-5 PAE)
Category: Insurance and Superannuation Law | Location: Brisbane CBD & Inner Suburbs Brisbane QLD
· Dynamic organisation ·
View details
Legal Counsel
Category: Corporate and Commercial Law | Location: North Sydney NSW 2060
· 18 month fixed term contract · 3-5 years PQE with TMT exposure
View details
How client access is transforming law firms

How client access is transforming law firms

Promoted by

First, email curbed snail mail – now, client access is doing the same to email, writes Stephen Butler, CEO of Red Rain

CAN YOU remember banking before you had an online account? You’d try to find time to visit the bank during your lunch hour – only to find a dozen other people lined up.

And, if you’re an oldie like me, you might even remember banking before ATMs – visiting before the Christmas or Easter Holidays to ensure you had enough cash while the banks were closed.

This was frustrating for customers and costly for banks. The beauty of client access technology like ATMs and online banking have meant both improved customer service and reduced costs.

Online banking was first introduced around 2000 – so it’s a slight understatement to say the legal profession is a laggard.

However, thanks to the now widespread use of smart devices and reduced technology costs, client access is about to change how law firms operate.

When a client currently needs a document, they have to call or email their lawyer. If they’ve been clear in their request (that’s a big ‘if’) the lawyer or secretary will find and email the document.

This doesn’t seem like too much of an issue, until you consider that if just10 clients request a document you are easily wasting half an hour a day. Over a year, that’s nearly three working weeks.

Client access tools, such as our recently released RedView Connect, work like online banking for law firms. Instead of constantly emailing documents back and forth, you simply select ‘share with client’. Clients can then access documents, reports, timelines, and more – from any device.

A number of firms already using RedView tell us notifications, either by email or on their clients’ devices, are one of the most useful features. They can automatically let clients know there’s been an update – reducing the constant ‘check-ins’ that often occur.

Of course, client access technology will never completely replace a personal email or call. But, as with banking, sometimes convenience is king.

 

RedView helps law firms and their clients access information and documents from any device. Visit redview.com.au for more information.

Like this story? Read more:

QLS condemns actions of disgraced lawyer as ‘stain on the profession’

NSW proposes big justice reforms to target risk of reoffending

The legal budget breakdown 2017

How client access is transforming law firms
lawyersweekly logo
Promoted content
Recommended by Spike Native Network
more from lawyers weekly
LCA president Fiona McLeod SC
Aug 17 2017
Where social fault lines meet the justice gap in Aus
After just returning from a tour of the Northern Territory, LCA president Fiona McLeod SC speaks wit...
Marriage equality flag
Aug 17 2017
ALHR backs High Court challenge to marriage equality postal vote
Australian Lawyers for Human Rights (ALHR) has voiced its support for a constitutional challenge to ...
Give advice
Aug 17 2017
A-G issues advice on judiciary’s public presence
Commonwealth Attorney-General George Brandis QC has offered his advice on the public presence of jud...
APPOINTMENTS
Allens managing partner Richard Spurio, image courtesy Allens' website
Jun 21 2017
Promo season at Allens
A group of lawyers at Allens have received promotions across its PNG and Australian offices. ...
May 11 2017
Partner exits for in-house role
A Victorian lawyer has left the partnership of a national firm to start a new gig with state governm...
Esteban Gomez
May 11 2017
National firm recruits ‘major asset’
A national law firm has announced it has appointed a new corporate partner who brings over 15 years'...
opinion
Nicole Rich
May 16 2017
Access to justice for young transgender Australians
Reform is looming for the process that young transgender Australians and their families must current...
Geoff Roberson
May 11 2017
The lighter side of the law: when law and comedy collide
On the face of it, there doesn’t seem to be much that is amusing about the law, writes Geoff Rober...
Help
May 10 2017
Advocate’s immunity – without fear or without favour but not both
On 29 March 2017, the High Court handed down its decision in David Kendirjian v Eugene Lepore & ...