Making client onboarding work for you
DESCRIPTION
With Tranche 2 reforms now on the horizon, law firms are re-evaluating how AML/CTF requirements integrate into their client onboarding processes. The key to success lies in transforming compliance from a tick-box exercise into a strategic advantage; one that builds trust, boosts operational efficiency, and reveals deeper insights into your clients.
In this session, head of AML Risk at Gilbert + Tobin Jamie Lynch will explore how law firms can prepare for upcoming changes by embedding AML into existing workflows, refining onboarding touchpoints, and fostering a proactive risk-aware culture across the business.
Join Gilbert + Tobin to learn:
The key AML/CTF risk assessment steps your firm should take right now
How to build AML into your matter-opening process to ensure it's a seamless, natural step
Practical onboarding improvements – such as milestone gating and CDD sign-off calls – that align compliance with great client service
How to educate clients without overwhelming them, using tools like welcome packs and kickoff calls
How your AML programme can deliver broader benefits: operational efficiency, client trust, team development, and market differentiation
