The firm said in a statement that Paratus is an evolution of its Customer Assistance Centre, offering a “cradle-to-grave” service that can be customised or taken as a fixed-fee package.

HBA Legal is a defendant-only insurance law firm with clients around the country. It says its Customer Assistance Centre, now Paratus, is the only claims management business in Australia to integrate legal services into its claims management offering.

“Paratus is built on the same principles as HBA: to see each client and situation as unique and requiring of its own solution,” said partnership director and co-founder Nathan Hepple (pictured).

“Every claim coming through Paratus follows the quickest pathway to resolution, saving time, money and stress for our client.

“Paratus delivers risk assessment for continual business improvement, and with the full integrated support of HBA’s national legal team, it creates an unprecedented offering to the market.”

Paratus co-founder and managing director Brett Ablong said the platform addresses the client demand for broader business advice.

“As innovators in the changing legal industry, we see a need for more holistic business solutions,” Mr Ablong said.

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“As business partners to our clients, we need to go beyond paper-pushing and find tangible improvements. We’re rethinking the whole game. It’s an exciting time to be working in this space.

“Paratus is a new force in claims management services. We’re saying we can solve a bunch of business problems, help you manage your future risk, and save you a lot of money along the way.”

Paratus is based in Melbourne. It follows last year’s soft launch of HBA’s legal process outsourcing (LPO) business, Pillion, in Newcastle, NSW. Pillion provides admin and paralegal services to Paratus, HBA, the firm’s clients and local businesses.