Case study
“Ms Engerer of Taurus Legal Management relies heavily on LEAP timesheets and time recording and management reports to ensure that its high level of client satisfaction is still being met, and to manage workflow between team members.
“We also use Teams and Zoom for team connectivity and meeting with clients. We don’t need to stop doing our job just because we’re in lockdown. Everyone has access to a mobile phone or laptop so we can still progress files and meet with clients,” she says.
“Technology has allowed us to continue to work and do our jobs and deliver great client outcomes. With the online Court system too, this has ensured most cases are still being heard and not unnecessarily being adjourned due to lockdowns.”
The firm is in favour of “old-fashioned personalised service and regular in-person meetings”, Taurus director Alex Martin says, but adds that firms that rely just on computers and telephones will be “left behind” in the post-pandemic world.
“Lockdowns have accelerated the move towards efficient, flexible and integrated ways of working. Knowledge based industries such as law have a lot to gain from embracing these technologies to be more responsive, client focused and better places to work,” he says.
“Cloud-based computing and video technology allows our team to share ideas and documents in ways that are simply not possible by phone or email. Our lawyers can be on screen with a client in moments collaborating on the same shared document.”
Or, Mr Martin continues, his team can coordinate work among themselves with a quick Teams chat message or link to a document in the cloud.
This, he says, is a “stark contrast to the endless meetings and hundreds of emails that are the norm at some firms”. “Even better, the team can do this all from the comfort of their home, from our city office or from anywhere in the world,” he proclaims.
““Lockdowns have accelerated the move towards efficient, flexible and integrated ways of working. Knowledge based industries such as law have a lot to gain from embracing these technologies to be more responsive, client focused and better places to work,” he says.
— Alex Martin
Striving for success
When asked what most excites him about the future of his firm, in the wake of its embrace of LEAP capabilities to better track productivity and financial performance, Mr Martin said that he is thrilled by the prospect of being able to choose to live and practice in ways that are not dictated by the job.
“Our use of cloud tech platforms means we can hire the best lawyers and professionals not just from near our office, but from all around Australia and the world. In fact, one of our lawyers recently spent four months working from her vineyard in Tasmania. She was undertaking a major expansion and between Court appearances was out in the paddock planting new vines. We are only limited by the internet reception and imagination as to how and where we work,” he details.
LEAP’s offerings, Mr Martin says, allows the firm to deliver work more efficiently than ever before. “Our team have more time to focus on quality legal analyses and building genuine partnerships with our clients rather than searching for old emails or reformatting amended documents.”
“Our platform also allows us to respond in real time to team members who have too much work to do or are in need of extra support and training. The net result is our team are happier and creating more value for our clients,” he concludes.
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