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Multinational law firm Pinsent Masons has taken another step in its AI ambitions, appointing its inaugural global chief knowledge and AI adoption officer to spearhead the strategic rollout of generative AI across its global business.
In a significant boost to its AI ambitions, Pinsent Masons has created a new global executive role dedicated to knowledge management and artificial intelligence, as the law firm looks to accelerate the strategic adoption of generative AI across its international business.
The newly created position has been filled by Hayley Harris (pictured), who will serve as the firm’s first global chief knowledge and AI adoption officer.
In her new role, Harris will spearhead the multinational firm’s global knowledge strategy, overseeing the rollout of generative AI tools designed to enhance client service delivery and improve operational efficiency across the business.
Before joining Pinsent Masons, Harris served as global director of knowledge and AI enablement at international law firm BCLP.
During her tenure, she led initiatives aimed at helping lawyers integrate knowledge management and generative AI technologies into their daily practice, with a focus on practical applications that improved efficiency and client service outcomes.
In a statement, the firm said the role has been established to ensure its investment in generative AI translates into stronger client outcomes, supports sustainable growth, and reinforces its competitive advantage.
In her new role, Harris will work closely with director of transformation Neil Green, who will continue to oversee the firm’s day-to-day deployment of generative AI tools.
Global chief operating officer Matt Peers noted that Harris’ expertise would be key to helping the firm navigate a crowded market and prioritise technology that delivers meaningful client outcomes over innovation for its own sake.
“Hayley’s vision, passion and technical understanding regarding legal knowledge functions are exceptional,” Peers said.
“The constant proliferation of generative AI solutions means we need someone who can cut through the noise and help us choose the best tools for us to deploy to support our clients in meaningful ways.”
Speaking about her new role, Harris said she is looking forward to helping deliver tools that turn the firm’s knowledge into practical, high-impact solutions, at a time when clients are under increasing pressure to demonstrate value through technology.
“Our clients are under pressure to demonstrate greater value through using technology, especially generative AI,” Harris said.
“I’m excited to work alongside my new colleagues to ensure we adopt generative AI tools that fully leverage our firm’s proprietary knowledge and translate into practical solutions that move the needle for our clients.”
