In-house counsel wear many hats: the legal adviser, the conflict resolver, the problem solver. Many of the things that in-house counsel do day-to-day do not involve pure law, and many of these “hats” would benefit from the underlying principles of mediation. Mediation principles are a relevant, applicable and transferable skill set for all in-house lawyers, writes Amanda Fajerman of lexvoco.
It is not necessary to obtain mediation accreditation in order to implement these principles. Here are 4 top tips to get started with right way – whether with managing teams, dealing with clients, negotiating contracts or resolving conflicts.
The first basic skill in any form of mediation training is proactive listening. Proactive listening is listening with a purpose – to completely listen to what a speaker is expressing, both explicitly and implicitly.
There are five aspects to proactive listening:
Tip 2 – Have Empathy
The purpose of proactively listening is to enable in-house counsel to empathise with the speaker.
This serves three purposes:
Tip 3 – Be Mindful
In order for in-house counsel to build trust and respect with their peers or managers and in order to demonstrate integrity and insightfulness, they need to be mindful of their own headspace and that of the speaker.
To be mindful of their own headspace, in-house counsel should:
Tip 4 – Be a Mirror
When dealing with any situation, especially one involving high emotion, the most important thing to do is to demonstrate to the speaker they have been heard and understood. This is done by repeating back to the speaker their concerns with total sincerity, with mirrored expression and with the same level of intensity. Before in-house counsel starts to defend or justify their position, convey their opinion or raise a differing point of view, they should mirror what they have heard.
In-house counsel can do this by:
These mediation principles are techniques which in-house counsel can use straight away to endear trust and confidence with their team. It should form part of the basic toolkit of any general counsel and will be relevant to all part of their role. Its use will not only result in more open conversations but more successful outcomes. In-house counsel wear many hats: the legal adviser, the conflict resolver, the problem solver.
Amanda Fajerman is the head of legal technology and design at lexvoco.