find the latest legal job
Corporate Counsel and Company Secretary
Category: Generalists - In House | Location: Newcastle, Maitland & Hunter NSW
· Highly-respected, innovative and entrepreneurial Not-for-Profit · Competency based Board
View details
Chief Counsel and Company Secretary
Category: Generalists - In House | Location: Newcastle, Maitland & Hunter NSW
· Dynamic, high growth organisation · ASX listed market leader
View details
In-house Projects Lawyer | Renewables / Solar | 2-5 Years PQE
Category: Generalists - In House | Location: All Australia
· Help design the future · NASDAQ Listed
View details
Property lawyer - Melbourne
Category: Property Law | Location: Melbourne CBD & Inner Suburbs Melbourne VIC
· Impressive client list, national firm · Well-led and high-performing team
View details
Senior family lawyer - Melbourne
Category: Family Law | Location: Melbourne CBD & Inner Suburbs Melbourne VIC
· Outstanding national firm · High-calibre family law team
View details
Online lawyer registry rejects ‘TripAdvisor-style ratings’

Online lawyer registry rejects ‘TripAdvisor-style ratings’


Lawyers who connect with clients using online platforms are unlikely to face a ratings system, according to the general counsel of LawAdvisor.

Unlike platforms such as Uber, eBay or Airbnb, online lawyer registry LawAdvisor has resolved not to rank lawyers by client satisfaction.

“We've actually decided – and this is on advice from a lot of lawyers – not to have a ratings system,” Lilian Dikmans told Lawyers Weekly.

“The nature of legal services is that even if the lawyer has actually obtained the best outcome possible for that client, that client may not be happy for other reasons. We didn't think that was fair to allow clients to rate [lawyers] in a TripAdvisor-style rating system.”

Ms Dikmans said clients are often personally dissatisfied with the legal system or their own situation in “emotionally charged” areas of law, such as disputes or family law.

“[Clients] may choose to take it out on the lawyer,” she said.

LawAdvisor markets itself as a way lawyers can connect with clients for free by building an online presence and engaging in Q&A forums.

After securing a client through the platform, lawyers can access integrated case-management software for a monthly fee ranging from $25-$150.
”In the case-management system there is real-time communication, document sharing, video conferencing, electronic signatures and also task matter management,“ said Ms Dikmans.

“Basically we have brought all of that together into one place.”

While there is no client feedback in the form of ratings on the site, LawAdvisor verifies users' practising certificates and can connect dissatisfied clients with formal complaint channels.

Lawyers are also given a ‘law score’ depending on how active they are on the website.

Ms Dikmans said LawAdvisor is targeted at lawyers who do “a lot of individual matters” such as family law, wills and estates, employment and property matters.

“When it comes to the larger firms, [they] are obviously not going to be using LawAdvisor to find those sorts of more sophisticated corporate clients,” she continued.

“However, we have found that the larger firms have been interested in using LawAdvisor to target the start-up market.”

Like this story? Read more:

QLS condemns actions of disgraced lawyer as ‘stain on the profession’

NSW proposes big justice reforms to target risk of reoffending

The legal budget breakdown 2017

Online lawyer registry rejects ‘TripAdvisor-style ratings’
lawyersweekly logo
Promoted content
Recommended by Spike Native Network
more from lawyers weekly
Aug 23 2017
NT Law Society sounds alarm on mandatory sentencing
The Law Society Northern Territory has issued a warning over mandatory sentencing, saying it hasn’...
Aug 22 2017
Professionals unite in support of marriage equality
The presidents of representative bodies for solicitors, barristers and doctors in NSW have come toge...
Aug 21 2017
Is your firm on the right track for gig economy gains?
Promoted by Crowd & Co. The way we do business, where we work, how we engage with workers, ev...
Allens managing partner Richard Spurio, image courtesy Allens' website
Jun 21 2017
Promo season at Allens
A group of lawyers at Allens have received promotions across its PNG and Australian offices. ...
May 11 2017
Partner exits for in-house role
A Victorian lawyer has left the partnership of a national firm to start a new gig with state governm...
Esteban Gomez
May 11 2017
National firm recruits ‘major asset’
A national law firm has announced it has appointed a new corporate partner who brings over 15 years'...
Nicole Rich
May 16 2017
Access to justice for young transgender Australians
Reform is looming for the process that young transgender Australians and their families must current...
Geoff Roberson
May 11 2017
The lighter side of the law: when law and comedy collide
On the face of it, there doesn’t seem to be much that is amusing about the law, writes Geoff Rober...
May 10 2017
Advocate’s immunity – without fear or without favour but not both
On 29 March 2017, the High Court handed down its decision in David Kendirjian v Eugene Lepore & ...