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Clients are now demanding more human-centred services, Natasha Hannah says, and as such, law firm leaders must walk the talk when it comes to showcasing greater empathy and consideration for all stakeholders and staff — and ensuring such an approach is all-encompassing.
On this episode of The Boutique Lawyer Show, host Jerome Doraisamy speaks with in house nous director and principal Natasha Hannah about her journey as an employment lawyer, why being an outsourced in-house lawyer is such an appealing vocational pathway for her, her experience of launching a boutique business while pregnant, and walking the talk when it comes to having a human-centric approach as an employment lawyer.
The pair also discuss the place for bias when it comes to being more human, practising law and operating a business in ways that are true to one’s self, how being more human pertains to supporting individuals in the context of child-rearing, bringing stakeholders and staff along for the journey in changing mindsets, communicating effectively about one’s approach to business, how to be more human without sacrificing the firm’s finances, and Ms Hannah’s guidance for firm leaders about putting human considerations at the forefront.
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