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Breaking bad news to clients
Local Court solicitors often do not have enough time to communicate with clients in ways that might assuage fears. If those practitioners can better adapt their approaches, there will be positive flow-on consequences – not just for those clients, but for the community at large.
Jessa Sargento
In this episode of The Lawyers Weekly Show, host Jerome Doraisamy speaks with Legal Aid NSW Local Court criminal lawyer Matthew Wade and lived experience expert Jody Letts about why it is so important for lawyers to be better at delivering bad news, whether bedside manner is lacking for lawyers, whether lawyers have the capacity and bandwidth to learn how to be more empathetic in their news delivery, and the consequences of not delivering bad news in the right ways.
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The guests also discuss the solutions for lawyers to improve on this front, evolving and adapting one’s approach, questions a lawyer should be prepared to answer, what works and doesn’t work, and how and why the community will be better placed if lawyers can get better at delivering bad news.
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