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Going from service provider to decision-maker

Amid myriad professional and technological changes, practitioners need to change how they service clients – for this litigator, there is much to look forward to in being proactive about offering broader, more holistic advice to clients, rather than reacting to traditional needs.

August 22, 2025 • By Robyn Tongol
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In this episode of The Lawyers Weekly Show, host Jerome Doraisamy speaks with Coutts Lawyers & Conveyancers partner Melissa Care about her work in disputes and litigation, how she’s adjusted to her recent promotion to partner, why lawyers need to be thinking more about transitioning from simply being service providers to decision-makers and business advisers, and why this is necessary.

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Care also delves into whether private practice lawyers need to think of themselves as external in-house lawyers, how one’s sense of service can be retained in this transition, the challenges inherent with the transition, how lawyers can get started, the need to upskill, fitting such a transition into one’s schedule, whether we risk losing the traditional understanding of what it means to be a lawyer, and how her own journey is reshaping her view of herself as a litigator.

 
 

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