How did you start down this career path?

I was lucky to do work experience with an amazing common law QC when I was in 17 and watched a Workcover trial in the County Court. This really made a mark on me and ever since I wanted to help individuals who suffered injuries from a traumatic event. I also managed to get a job at a major plaintiff law firm while at university. This job was mainly on the phones, and I loved listening to people’s stories and seeing how the firm could help them.

What inspires you in your role/industry? Why?

I am inspired by the amazing and brave clients that I have who are willing to litigate against institutional defendants. I am also constantly inspired by my team of hardworking and clever lawyers and assistants, who never fail to keep fighting hard even when the chips are down. I take great inspiration from the amazing profession I work in. Lawyers often cop a lot of bad press. However, we provide an essential service and are an integral part of the justice system and democratic society.

What's your approach to customer service that separates you from the rest?

I have worked with people who have been through traumatic events since I was 21. I am always conscious that I need to listen to clients and use an empathetic approach. I also know how to push hard with institutional defendants to get the best outcome whether it be a court case or getting someone’s physiotherapy entitlements back for them. I am energised by helping people and this means I always do everything I can to get someone the best outcome.

How do you innovate and stay ahead of industry trends?

I am really luck to have an amazing team who help me keep on top of industry trends. I also work extensively with the Law Institute of Victoria and Australian Lawyers Alliance at an industry level. This helps stay right on top of industry trends including new cases, legislation and technology.

What is the toughest challenge you've faced in your role? How did you overcome it?

Some of the cases that I have worked on last for many years. This inevitably tires out clients and the team. I have had to constantly evolve and stay positive to deal with these long-term cases. I have always tried to focus on what can be achieved that day, that week, that month and take it from there. Sometimes the little wins, such as filing amended pleadings, can be as important as the big settlements in terms of keeping up momentum and positivity.

What are some of your goals for the next 5 years?

I want to make sure I continued to develop as a mentor and help the next generation of lawyers. I also want to make sure I keep fighting for the rights of individuals both through case work and bigger picture advocacy work.

To learn more, visit: https://www.robinsongill.com.au/