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A boutique law firm founder has partnered up with a legal technology start-up to launch a new application which aims to improve the quality of Victoria’s health services.
Polaris Lawyers founder Nick Mann, together with legal tech start-up Josef, has rolled out a new, free chatbot as they look to greater support Victorian patients.
The chatbot, Health Complaints Assist, works by automating the complaint process by using answers to questions to draft a letter or email for the user to send to their health services provider.
The application allows users to make complaints against any Victorian health care practitioner and about any type of claim.
While some people may seek a refund or compensation through the app, one of the most important parts of Health Complaints Assist is its ability to improve the health services industry, according to a joint statement released by Mr Mann and Josef.
“Complaints are an important tool for improving patient care and communication, and for empowering patients who have had a negative experience with their medical treatment,” Mr Mann said.
“We built the health complaints assist tool to help navigate patients through a process that can be intimidating and confusing.”
Sam Flynn, founder of Josef added: “If you have a sore tooth, you go the dentist. If you have a broken car, you go to a mechanic. It should be no different for lawyers.
“But, more than half of 8.5 million Australians who have a legal problem every year don’t seek any legal help. Josef wants to change that by making legal help accessible and available for everyone.
“We’re proud to launch Health Complaints Assist with Polaris Lawyers, the first of many projects around the world which will help us achieve our vision.”
Emma Musgrave (née Ryan) is the managing editor, professional services at Momentum Media.
Emma has worked for Momentum Media since 2015, including five years spent as the editor of the company's legal brand - Lawyers Weekly. Throughout her time at Momentum, she has been responsible for breaking some of the biggest stories in corporate Australia. In addition, she has produced exclusive multimedia and event content related to the company's respective brands and audiences.
Prior to joining Momentum Media, Emma worked in breakfast radio, delivering news to the Central West region of NSW, before taking on a radio journalist role at Southern Cross Austereo, based in Townsville, North Queensland.
She holds a Bachelor of Communications (Journalism) degree from Charles Sturt University.
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