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Landmark trial to commence against Flight Centre for underpaying workers

A landmark trial against Flight Centre has started over allegations the travel retailer systemically underpaid its Australian workers.

user iconTony Zhang 15 December 2020 Big Law
Flight Centre underpaying
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The trial, run by Maurice Blackburn Lawyers, will allege Flight Centre operated a “dubious” pay system for at least 13 years that allowed the company to repeatedly and deliberately undercut its award obligations under the Fair Work Act.

The trial was brought by the Together union on behalf of five former Flight Centre workers, though potentially thousands of current and former Flight Centre sales staff could be affected.

Maurice Blackburn principal Giri Sivaraman, who is leading the case, said Flight Centre had long operated a complex system of commissions and top-ups to undercut its responsibilities on basic entitlements under the Fair Work Act.

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“This system was without a doubt double dipping by Flight Centre,” Mr Sivaraman said.

“Flight Centre for years operated a dubious system that enabled them to use the same sum of money paid to workers for two different purposes – they ran a target-based incentive scheme for sales staff that paid commissions, and then pointed to these same commissions to argue that they were meeting basic award requirements.

“The law doesn’t work like that. You can’t substitute commissions for a worker’s award entitlements, yet that’s exactly what Flight Centre did for years.

“Workers should be rewarded for meeting targets without having to sacrifice their basic award entitlements, and companies like Flight Centre must ensure they are meeting the basic minimum under the award without relying on top-ups and commissions.

It comes amid fierce debate over the government’s recent industrial relations omnibus bill, introduced to Parliament last week, that unions and Labor argue will leave workers worse off.

Flight Centre changed its old pay system by introducing a new enterprise agreement on 18 October last year.

However, workers who were allegedly not paid their entitlements under the old pay scheme are still waiting to be compensated.

Mr Sivaraman said workers who were impacted under the old system still have entitlements outstanding and must be compensated.

“In the case of our five clients we estimate they are owed more than $200,000 in lost entitlements, and we suspect thousands of other workers may also be impacted,” he said.

Branch secretary of the Together union, Alex Scott, said the case was important in holding major companies such as Flight Centre to account in meeting their obligations under the law.

“Flight Centre is a massive company who for years ran a calculated and deliberate system that relied on commissions to drive down the wages of its workers,” Mr Scott said.

“That system allowed Flight Centre to repeatedly pay many workers under the award.

“Flight Centre is not above the law, and that’s why we are fighting this landmark case on behalf of our members – this was systemic wage theft and they must be held to account.

“It is disappointing that this case has had to proceed to trial, but we will do whatever it takes to make sure that Flight Centre pays workers what they are owed and sets this right.”

Flight Centre said in a statement it believes the claims for compensation in these proceedings, which are being brought by five former employees, are not sustainable and is defending the matter.

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