An Australian firm says specialisation and skilled staff have helped it achieve strong results over its 30 years of operation.
Margot de Groot, legal practitioner and director of de Groots wills and estate lawyers, spoke to Lawyers Weekly recently about the firm marking 30 years of operation.
Commenting on how it has managed to sustain such success during this time, Ms de Groot said adaptation to “changing times” and a strong team willing to evolve have helped build the foundations of the firm’s success.
“[We have succeeded] by having skilled, loyal staff and clients who have supported us over many years, plus we have kept evolving to meet changing times,” she said.
“Specialisation has also enabled us to focus on an area and build up our reputation in it.”
Unsurprisingly, Ms de Groot said the biggest changes the firm has seen since its first day of operation are due to the vast technological developments in the legal market.
“Technology has changed the way we work. We started with one manual typewriter and now we operate in the cloud,” she said.
“Having an open-plan working environment with flexible work arrangements has also been a big change.”
Ms de Groot said the firm has set up a culture that promotes this kind of success.
“The values of the firm and the attitude of people in the firm have determined the culture,” she said.
“It's all about being client-focused.”
Speaking about what lies ahead for de Groots wills and estate lawyers, Ms de Groot said: “Apart from the Brisbane office, we opened an office in Sydney in 2007 and one in Melbourne in 2013. We do not plan to open any further offices but rather to continue to streamline our operations and make use of outsourcing.”
Ms de Groot noted that the biggest goals the firm has set are to continue to develop its knowledge base and to promote other services that will broaden its offering to current and prospective clients.