find the latest legal job
Corporate Counsel and Company Secretary
Category: Generalists - In House | Location: Newcastle, Maitland & Hunter NSW
· Highly-respected, innovative and entrepreneurial Not-for-Profit · Competency based Board
View details
Chief Counsel and Company Secretary
Category: Generalists - In House | Location: Newcastle, Maitland & Hunter NSW
· Dynamic, high growth organisation · ASX listed market leader
View details
In-house Projects Lawyer | Renewables / Solar | 2-5 Years PQE
Category: Generalists - In House | Location: All Australia
· Help design the future · NASDAQ Listed
View details
Insurance Lawyer (3-5 PAE)
Category: Insurance and Superannuation Law | Location: Brisbane CBD & Inner Suburbs Brisbane QLD
· Dynamic organisation ·
View details
Legal Counsel
Category: Corporate and Commercial Law | Location: North Sydney NSW 2060
· 18 month fixed term contract · 3-5 years PQE with TMT exposure
View details
‘Legal chat’ connects public to lawyers in real time

‘Legal chat’ connects public to lawyers in real time

Gabrielle.Canny

In an Australian first, the Legal Services Commission of SA (LSC) has introduced a website chat window allowing members of the public to engage in online conversations with a Commission lawyer.

Last financial year, the LSC’s legal aid hotline received more than 80,000 phone calls. LEGAL CHAT is a digital initiative that aims to cater for the high public demand for legal aid. 

“The digital meteorite has landed and technology is now reshaping the legal profession,” said Ms Gabrielle Canny, the director of the LSC. “That digital transformation must extend to the delivery of free information.”

Ms Canny said that during a pilot of the chat option, the commission was surprised to discover that many people calling from open-plan offices preferred to discreetly chat online rather than make a phone call.

“They don’t want to be overheard by their colleagues when seeking information on a legal matter,” she said.

“Anecdotally, we’ve also found that those under 30 are often more comfortable with an online dialogue rather than a telephone call,” she added. “The LEGAL CHAT written format is also preferred by some people with particular communication challenges.”

People using the free chat option to ask questions about a broad range of matters including neighbourhood fencing, divorce proceedings, contract problems, spent convictions and gaining access to medical records.

LEGAL CHAT is useful when clients need to be send a link to an online legal resource, according to the LSC.

The LSC said that South Australians without an internet connection can use the connections in metropolitan and country libraries, or can call on 1300 366 424.

Like this story? Read more:

QLS condemns actions of disgraced lawyer as ‘stain on the profession’

NSW proposes big justice reforms to target risk of reoffending

The legal budget breakdown 2017

‘Legal chat’ connects public to lawyers in real time
lawyersweekly logo
Promoted content
Recommended by Spike Native Network
more from lawyers weekly
LCA president Fiona McLeod SC
Aug 17 2017
Where social fault lines meet the justice gap in Aus
After just returning from a tour of the Northern Territory, LCA president Fiona McLeod SC speaks wit...
Marriage equality flag
Aug 17 2017
ALHR backs High Court challenge to marriage equality postal vote
Australian Lawyers for Human Rights (ALHR) has voiced its support for a constitutional challenge to ...
Give advice
Aug 17 2017
A-G issues advice on judiciary’s public presence
Commonwealth Attorney-General George Brandis QC has offered his advice on the public presence of jud...
APPOINTMENTS
Allens managing partner Richard Spurio, image courtesy Allens' website
Jun 21 2017
Promo season at Allens
A group of lawyers at Allens have received promotions across its PNG and Australian offices. ...
May 11 2017
Partner exits for in-house role
A Victorian lawyer has left the partnership of a national firm to start a new gig with state governm...
Esteban Gomez
May 11 2017
National firm recruits ‘major asset’
A national law firm has announced it has appointed a new corporate partner who brings over 15 years'...
opinion
Nicole Rich
May 16 2017
Access to justice for young transgender Australians
Reform is looming for the process that young transgender Australians and their families must current...
Geoff Roberson
May 11 2017
The lighter side of the law: when law and comedy collide
On the face of it, there doesn’t seem to be much that is amusing about the law, writes Geoff Rober...
Help
May 10 2017
Advocate’s immunity – without fear or without favour but not both
On 29 March 2017, the High Court handed down its decision in David Kendirjian v Eugene Lepore & ...