Personal injury goes mobile in Queensland
Legal services have gone mobile, with a group of personal injury lawyers hitting the road to deliver access to justice on client turf.
Injury & Accident Lawyers will deliver a mobile legal service to Queensland clients with personal injury claims.
The lawyers plan to service rural and remote areas as part of regular outreach road trips throughout Queensland. The firm will also meet direct requests for consultation at a client’s home, place of work or other location of choice.
Paul Catchlove is the practice manager of the new firm, as well as the COO of its umbrella company Go Australia Group.
“If an individual rang up and they happened to be in Rockhampton and they were seeking to make a claim, we’d get someone out there as soon as practicable, for them and for us," Mr Catchlove said.
In his view, responding quickly is of critical importance in personal injury practices, with a mobile service providing clients speedier access.
“The idea is ultimately about making sure that the clients feel comfortable, that it’s their process and we’re seeing to provide them with the best legal advice and guide them through a claim for compensation,” Mr Catchlove said.
“We feel that each person should be entitled to the highest level of legal representation and part of that is a genuine sense of empathy and listening to the client – identifying what it is they are seeking to do – and then us trying to provide the legal support and assistance, which is congruent with that and supports that,” he added.
On each scheduled outreach, two to three lawyers will travel to different parts of Queensland. Mr Catchlove said the mobile service would include Mount Isa as a regular stop.
“It will be two or three lawyers on every occasion and that’s important for us. Because if there is a need, and we believe there is a need, we want to be able to attend to that properly but there will be other places that we’ll just go as requested,” he said.
Although the mobile service is “critical” to the first stage of the personal injury claim process, the team will always be available to meet clients where and when it is convenient. The extent to which any one client relies on the mobile service depends on them, Mr Catchlove added.
“If it’s essential to get out to a client because there is an issue, then we’ll make sure that happens. If it’s a request by them that will always happen. It’s definitely a conversation with the client as to what are their needs and how can we best meet them,” Mr Catchlove said.
“At the end of the day there are costs associated with [the travel] and so we’re up front with the client and say ‘these are the costs that are associated’.”
Injury & Accident Lawyers specialises in motor vehicle accident, workers compensation, public liability, total and permanent disability and superannuation claims.
The company under which it sits, Go Australia Group, also offers commercial, migration and conveyancing services under includes Shimizu Kokusai Law Office, Go Australia Visa Consultants, and Conveyancing Home Queensland.