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Communications
‘A second Gilded Age’: Employer power over workers’ speech has gone too far, principal says
Liberal democracies like Australia should encourage citizens to freely express views without interference from...
09 June 2025
By Jerome Doraisamy
More than the performance: Why operational maturity is the missing link in client experience
In legal services, client experience (CX) has firmly taken its place as a critical business priority, but it is still...
08 May 2025
By Kim Wiegand
What ‘water cooler’ chats with junior lawyers must look like in FY25–26 and beyond
Much has been made in recent years about the potential death of incidental, in-person interaction and learning...
07 May 2025
By Jerome Doraisamy
PwC case not evidence of systemic, improper privilege claims
“Excessive curtailment” of client legal privilege claims, including by way of expanded penalty powers for the...
18 March 2025
By Jerome Doraisamy
Make a ‘safe place’ for clients by communicating clearly
Experience has taught Jahan Kalantar that lawyers’ capacity to support and better advocate for clients is...
11 February 2025
By Grace Robbie
Emoji use not (yet) widespread for lawyers
Despite a Canadian court’s ruling last year that the “thumbs-up” emoji was sufficient evidence to validate a...
25 October 2024
By Jerome Doraisamy
How lawyers can enhance communication skills
Here, an award-winning GC and TED Talk speaker imparts expert guidance to legal professionals on enhancing their client...
02 July 2024
By Grace Robbie
Why good communication is the key to success
Here, a multi-award-winning GC and public speaker underscores the importance of effective communication for lawyers,...
25 June 2024
By Grace Robbie
How to tell firms what you need and like
Law departments that invest meaningful time in communicating processes, objectives, and outcomes with their external...
14 May 2024
By Jerome Doraisamy
‘It’s not enough to say law firms have to do better’
Building better relationships with external providers cannot be deprioritised. If it is, it’s going to reflect poorly...
30 April 2024
By Jerome Doraisamy
Thriving in the evolving area of media and communication law
As technological advancements continue to shape our world, new legal issues have arisen in the media and communication...
15 April 2024
By Grace Robbie
What TikTok can do for your law firm
From litigation to likes: In a digital age, where social media platforms dictate much of our daily interactions, TikTok...
01 March 2024
By Daphne Fong and Georgia Lewis-Stark
Are you talking with a human professional online? Perhaps not
In addition to the ethical and prohibitive issues with AI tools for commenting and engagement, it’s just not smart...
07 December 2023
By Sue Parker
The impact of impressions and why genuine interactions matter
Kindness takes courage, and the simple act of being fair, compassionate, and kind just might mean you are privileged...
02 June 2023
By Emma Davidson
Media engagement 101: What success looks like for lawyers
In today’s digital age, media engagement has become an essential component of a successful legal practice. However,...
02 March 2023
By Jeremy Hyman
How happy are law departments with their legal services panels?
New research from Lawyers Weekly and Momentum Intelligence reveals, for the first time, the satisfaction levels of...
16 February 2023
By Lawyers Weekly
Legal bosses should not slide into employees’ DMs, say partners
Team leaders and managers who are inclined to message their lawyers via social media platforms should revert to more...
27 January 2023
By Jerome Doraisamy
Harnessing resilience when working with difficult clients
Tapping into one’s resilience as a lawyer is something one may be required to do every day, said this law firm...
28 November 2022
By Jasmine Siljic
The legal design service ‘on a mission to make law more human’
Two Australian brothers from Perth have launched a design studio for the legal...
11 August 2022
By Jess Feyder
Class action investigation announced into Emergency Services Telecommunications Authority
National plaintiff firm Slater and Gordon is undertaking an investigation into Victoria’s Emergency Services...
24 May 2022
By Jerome Doraisamy