find the latest legal job
Senior Associate - Litigation & Dispute Resolution
Category: Litigation and Dispute Resolution | Location: Melbourne CBD & Inner Suburbs Melbourne VIC
· Come work for a firm ranked in Lawyers Weekly Top 25 Attraction Firms
View details
Associate - Workplace Relations & Safety
Category: Industrial Relations and Employment Law | Location: Brisbane CBD & Inner Suburbs Brisbane QLD
· Employer of choice · Strong team culture
View details
Freelance Lawyers
Category: Banking and Finance Law | Location: All Perth WA
· Freelance opportunities through Vario from Pinsent Masons
View details
Freelance Lawyers
Category: Other | Location: All Adelaide SA
· • Qualified lawyer with a strong academic background
View details
Freelance Lawyers
Category: Other | Location: All Melbourne VIC
· • Qualified lawyer with a strong academic background
View details
Legal aid online chat service surpasses 1,000 users

Legal aid online chat service surpasses 1,000 users


Three months after launching its Legal Chat service, the Legal Services Commission (LSC) of South Australia has reached 1,000 people in need of legal assistance.

Legal Chat uses a website chat window to connect the public with lawyers and legal information.

The free, real-time chat service is an Australian first. A number of interstate legal aid commissions have expressed interest in the service following its launch in October 2015, according to LSC.

The majority (60 per cent) of enquiries through the service relate to civil law matters, such as fencing disputes, landlord and tenancy disagreements, wills and estate matters, and concerns about neighbourhood trees.

Twenty per cent of enquiries concern family law issues – such as the division of property upon separation and the care of children, while the remaining 20 per cent relate to criminal law questions, including traffic offences.

“Legal Chat appears to be particularly popular with those under 30, many of whom are often more comfortable with an online dialogue rather than a telephone call,” said the LSC's director, Gabrielle Canny.

“Our survey of Legal Chat users found 79 per cent preferred to get legal help online rather than by telephone,” she added.

That the 1,000th enquiry came from a country location is “fitting”, according to Ms Canny.

“Technology is a key part of our efforts to deliver advice, assistance and information to people across the breadth of SA,” she said.

Legal Chat is receiving an average of 100 enquiries per week. Mondays and Wednesdays are generally the busiest days for the service.

Like this story? Read more:

QLS condemns actions of disgraced lawyer as ‘stain on the profession’

NSW proposes big justice reforms to target risk of reoffending

The legal budget breakdown 2017

Legal aid online chat service surpasses 1,000 users
lawyersweekly logo
Promoted content
Recommended by Spike Native Network
more from lawyers weekly
Oct 20 2017
Podcast: One of law’s most infamous alumni – in conversation with Julian Morrow
In this episode of The Lawyers Weekly Show, Melissa Coade is joined by The Chaser’s Julian Morrow....
Oct 20 2017
High Court overturns ‘excessive’ anti-protest legislation
Bob Brown’s recent victory in the High Court over the Tasmanian government was a win for fundament...
Oct 20 2017
Changes to Australian citizenship laws blocked
Attempts to beef up the requirements to obtain Australian citizenship were thwarted this week, after...
Allens managing partner Richard Spurio, image courtesy Allens' website
Jun 21 2017
Promo season at Allens
A group of lawyers at Allens have received promotions across its PNG and Australian offices. ...
May 11 2017
Partner exits for in-house role
A Victorian lawyer has left the partnership of a national firm to start a new gig with state governm...
Esteban Gomez
May 11 2017
National firm recruits ‘major asset’
A national law firm has announced it has appointed a new corporate partner who brings over 15 years'...
Nicole Rich
May 16 2017
Access to justice for young transgender Australians
Reform is looming for the process that young transgender Australians and their families must current...
Geoff Roberson
May 11 2017
The lighter side of the law: when law and comedy collide
On the face of it, there doesn’t seem to be much that is amusing about the law, writes Geoff Rober...
May 10 2017
Advocate’s immunity – without fear or without favour but not both
On 29 March 2017, the High Court handed down its decision in David Kendirjian v Eugene Lepore & ...