The guests discuss how necessity is the mother of invention, the headline operational changes being seen from in-house teams at this juncture, striking the right balance between rolling with the times versus wading in cautiously when implementing changes, and how big firms can best be supporting their teams in the utilisation and uptake of technological advancements.

Mr Britten-Jones and Mr McLean also reflect on increased sophistication from in-house teams when dealing with their external providers and how law firms have to adapt in dealing with their clients, the need or otherwise for trial and error in determining best practice, taking calculated risks and grasping opportunities, and lessons being learnt from the pace of change.

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