According to the firm, Ms Forbes will focus on ensuring clients feel empowered and supported while navigating their personal injury claims — which she said is one of the most rewarding parts of her role.

“Apart from achieving the best outcome for my clients, what I love about my work is helping people to see the light when they feel most defeated by taking them on the legal journey so they know they’re not alone and feel included as we conquer the process together,” she said.

Travis Schultz & Partners chief executive officer Kelly Phelps said Ms Forbes’ addition to the team is a big win for the firm, particularly for its Brisbane office, where she will be based for the majority of the time.

“Securing someone with so much experience in motor vehicle, public liability and workers’ compensation claims only increases the breadth and merit to the service our team brings to the Queensland community,” she said.

“As well as being genuinely passionate about compensation law, Nicole believes in seeking justice for her clients as efficiently as possible to minimise the impact on their settlement funds, which clearly aligns with our values of fairness, respect and compassion. We are thrilled to welcome her to the TSP family.”

In addition to her new role at TSP, Ms Forbes is also a member of the Queensland Law Society and Australian Lawyers Alliance.

“We often talk about selecting people by attitude over aptitude. Finding smart people is important but what’s as important for us is finding people that are the right fit for our culture and Nicole brings both these attributes to our firm,” Ms Phelps added.

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“We foster a team that shares values, is driven to work towards a common mission and are generally nice people to be around. We strive to cultivate a positive culture and take care of our team because a happy team ensures happy clients.”