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Software work platform iManage has integrated with an AI giant to enhance the experience of the software’s users.
iManage has created a partnership with ChatGPT, letting users securely search, review, organise, and secure governed iManage content whilst preserving permissions and ethical walls.
Knowledge workers can seamlessly and securely search, review, and organise governed iManage content directly within ChatGPT Enterprise through the new iManage plug-in.
Through a strategic partnership with ChatGPT, iManage permits its platform users to gain enhanced functionality while maintaining existing access permissions, ethical walls, and audit trails.
What are the benefits?
The iManage plugin in ChatGPT allows users to search iManage content that they’re allowed to access, such as a prior agreement and documents from a specific matter.
Furthermore, it allows users to read and review content, such as an agreement or draft brief, to quickly get up to speed.
It can also save new or updated work back into the iManage platform as a new version, like a revised document, keeping the original and full version intact.
The integration connects knowledge across matters and content to surface related documents, correspondence and previous work that may otherwise be hard to find.
Moreover, the responses are based on institutional knowledge, meaning that answers are based on the respective organisation’s own experience, precedents and prior work output.
Privacy, governance, data
Talking to Lawyers Weekly, iManage global solutions director Paul Walker noted that the integration is designed to bring AI into the organisation’s current governance framework, rather than requiring clients to potentially compromise how their data is protected and controlled.
“The integration is built so that the same access controls already governing content in your organisation's iManage environment – permissions, ethical walls, audit trails – carry over into how ChatGPT interacts with that data,” Walker said.
“Nothing about this integration loosens who can see what and what is audited and governed.”
“Clients should always be aware of the privacy constraints of their AI ecosystem and perform due diligence; the governance that surrounds the combination of iManage and ChatGPT is a key part of its value to customers.”
Generic AI vs firm-specific intelligence
The emergence of law-specific AI tools is becoming more prevalent, as showcased by OpenAI’s recent venture, introducing Astra for Law, which is designed to assist legal research and analysis using purely legal resources and context.
Moreover, Legora has expanded AI across legal practice, education and research, with firms utilising it for research, reviewing documents and drafting, whilst law schools are integrating these platforms to train students for when they enter the profession, which continues to be consumed by constant technological advancements.
Walker highlighted that with the new integration, the key difference is that ChatGPT can work with an organisation’s own institutional knowledge, allowing users to have access to legal context that generic AI platforms fundamentally cannot have.
“A generic AI tool has no idea what this organisation has done on this client or engagement before,” Parker said as an example.
“Grounding the model in the organisation’s actual institutional knowledge under the organisation’s existing permissions is the difference.”
