client experience

More than the performance: Why operational maturity is the missing link in client experience

In legal services, client experience (CX) has firmly taken its place as a critical business priority, but it is still...

08 May 2025

By Kim Wiegand

Client expectations for efficiency in the age of AI

The advent of artificial intelligence has led some clients to expect speedy turnarounds from their lawyers. This...

16 January 2025

By Jerome Doraisamy

Is client demand set to spawn an era of value pricing?

Evolving expectations from clients, together with the continued embrace of new technologies, will see non-traditional...

14 January 2025

By Jerome Doraisamy

Large firms ‘increasingly expected’ to prioritise pro bono

In the face of “inconsistent” performances towards the National Pro Bono Target in the last year by larger law...

27 September 2024

By Jerome Doraisamy

Lessons ex-nightclub owner learnt to stand out as a lawyer

Former nightclub and bar owner Jeremy Koadlow’s time in the hospitality industry has equipped him with invaluable...

18 April 2024

By Grace Robbie

Law firms a ‘perfect target’ for cyber criminals (and the pressure will keep building)

Heading into 2024, cyber security cannot be anything other than an urgent priority for law firms (particularly...

13 December 2023

By Jerome Doraisamy

‘Lawyers need to improve on’ client experience

For this principal and former proptech founder, understanding tech challenges and keeping up with emerging news in the...

04 May 2023

By Lauren Croft