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Chances to shine and flexibility key to keeping in-house lawyers happy

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Chances to shine and flexibility key to keeping in-house lawyers happy

Coca-Cola Amatil

Running a successful in-house legal team requires more than simply producing results for the business – it also means ensuring individual counsel feel catered to and accommodated for.

When asked about what works and doesn’t work when it comes to successfully running an in-house legal team, recently on The Corporate Counsel Show, a trio of senior counsel from Coca-Cola Amatil (CCA) – Betty Ivanoff, Richard Conway and Michelle Monteleone – espoused the importance of offering practitioners opportunities whereby they can get a substantive vocational experience.

Ms Monteleone (pictured, centre), who is the Australian general counsel for CCA, said: “The things that keep me up at night [are wanting] to make sure were  creating enough opportunities to keep such a high-performing team engaged, happy to be there, not wanting to be looking elsewhere and making sure that were offering our team members that opportunity.”

In an in-house environment, that approach presents some challenges, she ceded, because “theres only a certain [number] of pathways and weve got limitations around us”.

“So, I think one of the things we try and do – and Betty certainly led this from the top – is really look for opportunities to get our team members involved in things that might not be the traditional legal pathway that you may have thought would be the logical place to go, and really look for the things [that] could open up new experiences for our team members and get them involved,” she reflected.

“I think thats probably the area that I see one of the biggest challenges for us, to make sure were actively being cognisant of.” 


Part of the approach, CCA deputy group general counsel Mr Conway (pictured, right) added, is to cater to the idiosyncratic needs of each lawyer.

“[When it comes to] what works and doesnt work as a manager, you have to think about in the individual level of the particular lawyers, because there [are] some lawyers in the team who are very independent,” he explained.

“They want to make decisions on their own, and micromanaging or being heavily involved in telling them how to do what theyre doing, just wont work with them, whereas there are other lawyers who want a little bit more of a safety net. So, you need to be flexible to what the team members need.”

More specifically, it is “critical” to allow in-house lawyers to write their own script, where applicable, so as to get the most professional value out of them and hopefully instill institutional loyalty.

“[One of our legal counsel is] working two days a week for us and she spends three days a week working on her own business. And we didnt know when that started off if that would work or not. I think you just have to be open-minded and give something a try. We were open with her that thats what we were doing. We were giving it a go and we would review it,” he said.

“Its been, I think, a win-win for everyone in terms of the way we could talk about how we could make that work for [the business] and for her.”

It should be the same with all team members, Mr Conway continued, in that senior leadership shouldn’t “spend a whole lot of time telling people in the team how they have to work”.

“We spend more time trying to set what the expectations are, how what we expect in terms of business engagement. And then its up to team members to figure out if thats going to be on the phone, if it's going to be in the office, et cetera, and figured that out around their personal life.”

To listen to Jerome’s full conversation with the team from Coca-Cola Amatil, click below:

Jerome Doraisamy

Jerome Doraisamy

Jerome Doraisamy is a senior writer for Lawyers Weekly and Wellness Daily at Momentum Media.

Jerome is an admitted solicitor in New South Wales and, prior to joining the team in early 2018, he worked in both commercial and governmental legal roles and has worked as a public speaker and consultant to law firms, universities and high schools across the country and internationally. He is also the author of The Wellness Doctrines self-help book series and is an adjunct lecturer at the University of Western Australia.

Jerome graduated from the University of Technology, Sydney with a Bachelor of Laws and Bachelor of Arts in Communication (Social Inquiry).

You can email Jerome at: This email address is being protected from spambots. You need JavaScript enabled to view it. 

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