Findings

The report found that just one-quarter (27 per cent) of law departments are formally reviewing the performance of their external providers.

However, nearly half (47 per cent) of departments want to implement formal review processes so as to evaluate the performance of their firms. Interestingly, 45 per cent of departments said that their reviews of firms are done on an “ad hoc” basis, and that there is no formal process to determine which firms are being reviewed.

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Elsewhere, respondents were asked about what they will review their engaged firms about: three in four law departments (76 per cent) will examine the quality of work produced by a law firm, over half (53 per cent) will consider a firm’s adherence to the prescribed billing guidelines, and 50 per cent will look at diversity and inclusion.

Departments will also review the culture fit of a law firm (40 per cent) as well as their responsiveness to e-billing and the legal operations team (37 per cent).

As reported recently by Lawyers Weekly, the research also explored the extent to which seven different issues were priorities for the law department and their organisations.

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