find the latest legal job
Senior Associate - Litigation & Dispute Resolution
Category: Litigation and Dispute Resolution | Location: Melbourne CBD & Inner Suburbs Melbourne VIC
· Come work for a firm ranked in Lawyers Weekly Top 25 Attraction Firms
View details
Associate - Workplace Relations & Safety
Category: Industrial Relations and Employment Law | Location: Brisbane CBD & Inner Suburbs Brisbane QLD
· Employer of choice · Strong team culture
View details
Freelance Lawyers
Category: Banking and Finance Law | Location: All Perth WA
· Freelance opportunities through Vario from Pinsent Masons
View details
Freelance Lawyers
Category: Other | Location: All Adelaide SA
· • Qualified lawyer with a strong academic background
View details
Freelance Lawyers
Category: Other | Location: All Melbourne VIC
· • Qualified lawyer with a strong academic background
View details
Clients lose when lawyers compete

Clients lose when lawyers compete

A recently-appointed Hunt & Hunt partner has claimed that traditional remuneration models can pit partners against each other at the expense of client service.

Speaking with Lawyers Weekly, former Langes+ founding partner Shannon Adams (pictured), who will join Hunt & Hunt’s partnership on 3 February, said that firms need to “radically change” their operations, including remuneration models, to avoid practice groups or state offices competing for work to serve their own interests.

“The way firms have evolved over time, you do get these competitive forces that have a bearing on decisions that are made,” he said.

This competition is fuelled by the profession’s emphasis on the quantity of work or dollars that a lawyer brings into a firm above other contributions, claimed Adams, who urged firms to also assess how lawyers perform “relative to each other”.

When the three founding partners of Langes+ came together in 2008, they set up the national boutique with this approach in mind. Adams admitted, however, that introducing this philosophy to an established firm which already has entrenched values and behaviours is more difficult.

“It’s hard to change the way in which large firms operate ... you have to continuously work on this sort of thing whenever you find there’s something in your processes, something in your internal arrangements, that is interfering with that focus on the client,” he said.

Langes+ announced this month (15 January) that its three partners had decided to part ways due to conflicting views on how to service clients.

Adams, who is based in Adelaide, is joining Hunt & Hunt’s banking & financial services practice and is taking two senior associates with him: Sydney-based Elaine Cheung and Adelaide-based Joshua Annese.

Hunt & Hunt has also picked up Langes Mortgage Service, the firm’s mortgage services division.

The online service is an example of how technology can be used to enhance client service, said Adams, who expects more legal business to be conducted online in coming years.

“Technology can help you do things for clients better, more efficiently, quicker and cheaper,” he said.

“The challenge for firms is to keep up with, if not in front of, where your clients are – because that’s the way they’re operating.”

Like this story? Read more:

QLS condemns actions of disgraced lawyer as ‘stain on the profession’

NSW proposes big justice reforms to target risk of reoffending

The legal budget breakdown 2017

Clients lose when lawyers compete
lawyersweekly logo
Promoted content
Recommended by Spike Native Network
more from lawyers weekly
Scales of Justice, ALA, right-to-die law
06:04
‘Right-to-die’ laws would be a relief for terminally ill: ALA
The passage of an assisted dying bill through the lower house of Victorian Parliament has been haile...
Diversity
06:00
Diversity top of agenda for future WA Law Society president
The advancement of diversity in the Western Australian legal profession will be one of the key items...
Jetski
Oct 23 2017
How to fail well
The legal profession is due for an attitude adjustment when it comes to perceived failures, accordin...
APPOINTMENTS
Allens managing partner Richard Spurio, image courtesy Allens' website
Jun 21 2017
Promo season at Allens
A group of lawyers at Allens have received promotions across its PNG and Australian offices. ...
May 11 2017
Partner exits for in-house role
A Victorian lawyer has left the partnership of a national firm to start a new gig with state governm...
Esteban Gomez
May 11 2017
National firm recruits ‘major asset’
A national law firm has announced it has appointed a new corporate partner who brings over 15 years'...
opinion
Nicole Rich
May 16 2017
Access to justice for young transgender Australians
Reform is looming for the process that young transgender Australians and their families must current...
Geoff Roberson
May 11 2017
The lighter side of the law: when law and comedy collide
On the face of it, there doesn’t seem to be much that is amusing about the law, writes Geoff Rober...
Help
May 10 2017
Advocate’s immunity – without fear or without favour but not both
On 29 March 2017, the High Court handed down its decision in David Kendirjian v Eugene Lepore & ...