More than the performance: Why operational maturity is the missing link in client experience

In legal services, client experience (CX) has firmly taken its place as a critical business priority, but it is still...

08 May 2025

By Jerome Doraisamy

AI will breed deeper, smarter lawyer-client relationships

It is inevitable that relationships between law firms and in-house teams will evolve in the age of artificial...

07 May 2025

By Jerome Doraisamy

The billable hour’s enduring value in the age of AI

New technologies can and will force changes to practice methodologies, but – for some lawyers and firms – the...

08 April 2025

By Jerome Doraisamy

Are your clients in the firing line of ACCC’s annual priorities?

The ACCC has made its priorities clear. Now is the time for lawyers to help clients get ahead of potential...

28 February 2025

By Jerome Doraisamy

Declining marriage rates coincide with rise in ‘grey divorce’

An increase in the number of “grey divorces” means couples need to work with family lawyers to ensure equitable...

26 February 2025

By Jerome Doraisamy

Dentons’ Aussie chair and global CEO on regional opportunities and doing ‘more than law’

In a recent sit-down with Lawyers Weekly, the new Australian chair and global chief executive of BigLaw firm Dentons...

25 February 2025

By Jerome Doraisamy

Client expectations for efficiency in the age of AI

The advent of artificial intelligence has led some clients to expect speedy turnarounds from their lawyers. This...

16 January 2025

By Jerome Doraisamy

Is client demand set to spawn an era of value pricing?

Evolving expectations from clients, together with the continued embrace of new technologies, will see non-traditional...

14 January 2025

By Jerome Doraisamy

Tech-inspired competition looms for small firms in 2025

In the new year, technology will “empower smaller firms to compete like never before”, one general manager...

09 January 2025

By Jerome Doraisamy

Report: Superior client service top priority for majority of midsize firms

For midsize law firms, key priorities for 2025 are talent retention and superior client service, new research from...

28 November 2024

By Lauren Croft

Can lawyers be too client-centric?

Being “client-centric” has almost become a cliché in the way firms describe themselves. However, some leading...

11 November 2024

By Jerome Doraisamy

Arbitration preferable to slow and expensive court processes

The court system in Queensland is too slow, expensive, and unpredictable, with people seeking justice often better off...

25 September 2024

By Jerome Doraisamy

Adapting your firm during periods of low client retention and cash flow

In times of low client retention and cash flow, law firms must adopt innovative and cost-effective strategies to boost...

22 July 2024

By Jerome Doraisamy

Firms that simply increase charge-out rates are selfish, fat, and lazy

Increasing prices is certainly one lever that can be used to help balance firm budgets, but I’d argue that law firms...

16 July 2024

By Jerome Doraisamy

Understanding the vicious cycle: Representing DV offenders who are also the victims

I am often asked why I represent people that commit family violence. Here is my answer, writes Lauren...

12 July 2024

By Jerome Doraisamy

Balancing client demands and employee wellness

In today’s dynamic professional arena, the legal profession is undergoing a notable transformation in workplace...

23 May 2024

By Jerome Doraisamy

How to tell firms what you need and like

Law departments that invest meaningful time in communicating processes, objectives, and outcomes with their external...

14 May 2024

By Jerome Doraisamy

Why practising law lends itself to being in an office

It is vital for legal professionals to deliver their services in person to clients and leverage workspaces to develop...

05 March 2024

By Jerome Doraisamy

Lawyers have ‘not been maximising the potential of technology to grow and advance’

In an era in which sectors across the board are rapidly embracing emerging technologies, the legal profession does not...

19 February 2024

By Jerome Doraisamy

Lexis+ AI launches with intent to ‘transform’ legal work

Last week, LexisNexis Legal & Professional unveiled Lexis+ AI™, which the provider says can help save Australian...

12 February 2024

By Jerome Doraisamy