client service delivery
‘There’s a whole lot of benefits’ to removing timesheets, says Maddocks’ CEO
The current inflection point in the legal services marketplace is “really exciting”, Maddocks partner and chief...
27 August 2025
By Jerome Doraisamy
Understanding parenting coordination: Key considerations for lawyers
The success of parenting coordination depends heavily on the understanding and engagement of the legal professionals...
21 August 2025
By Anne-Marie Cade
Are your lawyer-client communications safe?
While clients will often dictate the nature and mode of communication with their legal counsel, retaining the trust of...
30 July 2025
By Jerome Doraisamy
The evolution of the paralegal
Artificial intelligence, particularly generative AI, is “fundamentally transforming” how all legal professionals...
30 July 2025
By Jerome Doraisamy
The urgent need for lawyers’ service offerings to evolve
The practice of law is evolving at breakneck speed, one firm head reflects, and those that do not keep pace with market...
19 June 2025
By Jerome Doraisamy
Sustainable use of AI and the role of law firms
While legal practices across the board have proactively focused attention on the legal and ethical usage of artificial...
18 June 2025
By Jerome Doraisamy
Key opportunities for BigLaw in the current market
Experts from some of Australia’s largest law firms are set to examine how legal professionals can navigate key...
11 June 2025
By Lawyers Weekly
What good service means to FCW’s managing director
Given the breadth of market change in recent years, lawyers whose service delivery does not evolve will not keep up....
04 June 2025
By Jerome Doraisamy
More than the performance: Why operational maturity is the missing link in client experience
In legal services, client experience (CX) has firmly taken its place as a critical business priority, but it is still...
08 May 2025
By Kim Wiegand
AI will breed deeper, smarter lawyer-client relationships
It is inevitable that relationships between law firms and in-house teams will evolve in the age of artificial...
07 May 2025
By Jerome Doraisamy
The billable hour’s enduring value in the age of AI
New technologies can and will force changes to practice methodologies, but – for some lawyers and firms – the...
08 April 2025
By Jerome Doraisamy
Are your clients in the firing line of ACCC’s annual priorities?
The ACCC has made its priorities clear. Now is the time for lawyers to help clients get ahead of potential...
28 February 2025
By Madelaine Holt
Declining marriage rates coincide with rise in ‘grey divorce’
An increase in the number of “grey divorces” means couples need to work with family lawyers to ensure equitable...
26 February 2025
By Harry Dunk
Dentons’ Aussie chair and global CEO on regional opportunities and doing ‘more than law’
In a recent sit-down with Lawyers Weekly, the new Australian chair and global chief executive of BigLaw firm Dentons...
25 February 2025
By Jerome Doraisamy
Client expectations for efficiency in the age of AI
The advent of artificial intelligence has led some clients to expect speedy turnarounds from their lawyers. This...
16 January 2025
By Jerome Doraisamy
Is client demand set to spawn an era of value pricing?
Evolving expectations from clients, together with the continued embrace of new technologies, will see non-traditional...
14 January 2025
By Jerome Doraisamy
Tech-inspired competition looms for small firms in 2025
In the new year, technology will “empower smaller firms to compete like never before”, one general manager...
09 January 2025
By Jerome Doraisamy
Report: Superior client service top priority for majority of midsize firms
For midsize law firms, key priorities for 2025 are talent retention and superior client service, new research from...
28 November 2024
By Lauren Croft
Can lawyers be too client-centric?
Being “client-centric” has almost become a cliché in the way firms describe themselves. However, some leading...
11 November 2024
By Andrew McKenzie
Arbitration preferable to slow and expensive court processes
The court system in Queensland is too slow, expensive, and unpredictable, with people seeking justice often better off...
25 September 2024
By Dan Creevey