client service delivery

Lessons from clients’ use of AI
For lawyers, particularly those servicing small businesses and financial services clients, the use of AI by clientele...
06 August 2026
By Jerome Doraisamy
Lawyers must avoid the ‘seduction of good legal writing’ by AI
Ahead of his appearance at this week’s Australian Law Forum, a BigLaw partner unpacked lawyers’ biggest blind spots...
28 July 2026
By Jerome Doraisamy
Proactive regulatory advice critical as enforcement pressure intensifies, partner says
As regulators adopt a more assertive enforcement posture and organisations face increasingly complex compliance...
27 July 2026
By Jerome Doraisamy
When clients bring AI to the lawyer
The lawyer’s job in the age of AI is no longer simply to explain the law from a client’s blank starting point,...
22 July 2026
By Paul Ippolito
‘Clients will get annoyed’ if firms pass on AI costs, says Keypoint’s CEO
As law firms continue to invest heavily in new technologies and, in turn, rethink how they price their services, they...
15 July 2026
By Jerome Doraisamy
7 BigLaw firm heads’ predictions for FY26–27
From law firms spending more on AI than people, to what clients will truly value, here’s what the leaders of seven of...
01 July 2026
By Jerome Doraisamy
This is ‘the most consequential period for tax lawyers’ since the GST
Tax lawyers across the country have been “operating in a state of flux” since Jim Chalmers handed down last...
03 June 2026
By Jerome Doraisamy
What’s more important than AI in the future of law
Contrary to popular opinion, being human (in a tech-centric world) is actually the future of legal service delivery,...
26 May 2026
By Rachael Karlyl
Insurance law and ‘war risk’ now inextricably linked
The idea that insurance law needs to be “geopolitics-aware” is not new, but the flow-on consequences of the closure...
06 May 2026
By Jerome Doraisamy
‘Justice is structural, not just legal’
The legal system’s failures on domestic and family violence are “not inevitable”, one lawyer-turned-NFP...
01 May 2026
By Jerome Doraisamy
The great white shark dilemma: Why human connection is law’s new competitive edge
The profession can choose to be the stranded great white shark, or it can evolve into the emotionally intelligent,...
25 March 2026
By Virginia Robin
Michelle Rowland on the ‘great privilege’ of serving as Attorney-General
In conversation with Lawyers Weekly, Attorney-General Michelle Rowland explained why she feels “so fortunate” to be...
11 March 2026
By Jerome Doraisamy
When lawyers feel too much
The emotional weight of practice can be both a hazard and a mark of conscience, writes Rebecca Ward, MBA.
04 March 2026
By Rebecca Ward, MBA
The hidden cost of poor client communication in legal services
As client behaviours evolve and expectations rise, firms that prioritise clarity and personalisation will stand out not...
03 March 2026
By Anthony Capano
Why public misunderstanding of the law has become so acute, and what that means for the profession
Most people who enter the legal system do not realise how early their fate has already been shaped, writes James...
27 February 2026
By James Glissan
How Australian lawyers can ‘keep being excellent’, according to A-G Rowland
According to the nation’s first law officer, Australian lawyers have long been ahead of the game. In an exclusive...
25 February 2026
By Jerome Doraisamy
Lawyers need to be one up from call centres
Lawyers must be better than mid-level communications executives who think they can anticipate the needs of every...
24 February 2026
By Allan Bonner
When Hollywood meets legal reality
Explaining the difference between imagined law and real law is not a failure of the profession. It is part of the work,...
05 February 2026
By Tony Taouk
Why ‘equal time’ doesn’t always mean equal parenting
One of the most common misconceptions in Australian family law, and a logical assumption for those outside of the legal...
03 February 2026
By Michael Tiyce
The unspoken questions behind injury claims
In personal injury matters, the injury itself is rarely the only issue, writes Sepi Agahi.
16 January 2026
By Sepi Agahi