client service delivery
The great white shark dilemma: Why human connection is law’s new competitive edge
The profession can choose to be the stranded great white shark, or it can evolve into the emotionally intelligent,...
25 March 2026
By Virginia Robin
Michelle Rowland on the ‘great privilege’ of serving as Attorney-General
In conversation with Lawyers Weekly, Attorney-General Michelle Rowland explained why she feels “so fortunate” to be...
11 March 2026
By Jerome Doraisamy
When lawyers feel too much
The emotional weight of practice can be both a hazard and a mark of conscience, writes Rebecca Ward, MBA.
04 March 2026
By Rebecca Ward, MBA
The hidden cost of poor client communication in legal services
As client behaviours evolve and expectations rise, firms that prioritise clarity and personalisation will stand out not...
03 March 2026
By Anthony Capano
Why public misunderstanding of the law has become so acute, and what that means for the profession
Most people who enter the legal system do not realise how early their fate has already been shaped, writes James...
27 February 2026
By James Glissan
How Australian lawyers can ‘keep being excellent’, according to A-G Rowland
According to the nation’s first law officer, Australian lawyers have long been ahead of the game. In an exclusive...
25 February 2026
By Jerome Doraisamy
Lawyers need to be one up from call centres
Lawyers must be better than mid-level communications executives who think they can anticipate the needs of every...
24 February 2026
By Allan Bonner
When Hollywood meets legal reality
Explaining the difference between imagined law and real law is not a failure of the profession. It is part of the work,...
05 February 2026
By Tony Taouk
Why ‘equal time’ doesn’t always mean equal parenting
One of the most common misconceptions in Australian family law, and a logical assumption for those outside of the legal...
03 February 2026
By Michael Tiyce
The unspoken questions behind injury claims
In personal injury matters, the injury itself is rarely the only issue, writes Sepi Agahi.
16 January 2026
By Sepi Agahi
What 2026 really looks like for legal AI
The hype is getting old, or at least is becoming exhausting. First, widespread experimentation. Then the crisis. Then...
16 December 2025
By Ryan Zahrai
How many times should lawyers follow up a lead?
Persistence done professionally isn’t pushy – it’s smart business, writes Paul Ippolito.
06 November 2025
By Paul Ippolito
‘It depends’: Disciplined doubt in a world addicted to certainty
The phrase “it depends” is often treated as the enemy of decisiveness. In truth, it is the language of care, writes...
17 October 2025
By Rebecca Ward, MBA.
Balancing compliance and compassion: A lawyer’s role in complex immigration matters
Migration law occupies a unique space in Australia’s legal landscape, in that it is both deeply technical and...
24 September 2025
By Navdeep Singh Khehra
‘There’s a whole lot of benefits’ to removing timesheets, says Maddocks’ CEO
The current inflection point in the legal services marketplace is “really exciting”, Maddocks partner and chief...
27 August 2025
By Jerome Doraisamy
Understanding parenting coordination: Key considerations for lawyers
The success of parenting coordination depends heavily on the understanding and engagement of the legal professionals...
21 August 2025
By Anne-Marie Cade
Are your lawyer-client communications safe?
While clients will often dictate the nature and mode of communication with their legal counsel, retaining the trust of...
30 July 2025
By Jerome Doraisamy
The evolution of the paralegal
Artificial intelligence, particularly generative AI, is “fundamentally transforming” how all legal professionals...
30 July 2025
By Jerome Doraisamy
The urgent need for lawyers’ service offerings to evolve
The practice of law is evolving at breakneck speed, one firm head reflects, and those that do not keep pace with market...
19 June 2025
By Jerome Doraisamy
Sustainable use of AI and the role of law firms
While legal practices across the board have proactively focused attention on the legal and ethical usage of artificial...
18 June 2025
By Jerome Doraisamy