What clients want post-pandemic
The age of coronavirus has had significant consequences upon legal clients across the board, new research says. As a result, clients are both expecting and demanding more “transformative” experiences.
In this episode of The Lawyers Weekly Show, host Jerome Doraisamy is joined by executive chairman George Beaton and operations manager and senior researcher Shanan Kan, both from research and consulting firm Beaton, to discuss how 2020 has impacted upon the clients of lawyers across the board and what new-age client service delivery might look like in a post-pandemic landscape.
To continue reading the rest of this article, please log in.
Create free account to get unlimited news articles and more!
The trio also talk about the ways that lawyers can explore and experiment with client services, what approaches should or shouldn’t be adopted, and why such evolutions to client engagement are so exciting.
If you like this episode, show your support by rating us or leaving a review on Apple Podcasts (The Lawyers Weekly Show) and by following Lawyers Weekly on social media: Facebook, Twitter and LinkedIn.
If you have any questions about what you heard today, any topics of interest you have in mind, or if you’d like to lend your voice to the show, email
Plus, in case you missed them, check out our most recent episodes: